If your order hasn’t shipped yet, we can usually update the delivery address - provided the city and country remain the same. For security reasons, the billing address cannot be changed after checkout. We’re also unable to modify, add, or remove items once an order is processed. If you’d like additional items, please place a new order.

If your card was declined, check that all details are correct and your billing address matches your card. Ensure your card type is accepted. If everything looks right, try again with the same or another card, or contact us for help.

Yes, we ship globally with DHL and FedEx - ensuring fast, secure, and reliable express shipping wherever you are. Orders within the GCC typically arrive within 1–2 business days after dispatch. For international orders, please allow up to 3 business days, depending on the destination.

Our frames are made from high-quality, plant-based cellulose acetate derived from cotton and wood pulp. This bio-acetate is lightweight, flexible, durable, and eco-friendly - perfect for everyday wear. Our metal frames are crafted from premium stainless steel, known for its strength, comfort, and corrosion resistance. For lenses, we use CR-39 and nylon - both lightweight, scratch-resistant materials that offer UV protection and excellent optical clarity, similar to glass.

Not at the moment, but our frames are prescription-friendly and can be fitted with custom lenses by your local optician.

Absolutely. Every pair comes in our signature premium packaging, ready to gift. At checkout, simply enter the recipient’s name and delivery address, and use your own name and billing address to match your payment method. We recommend using your email so you can track the gift all the way to their doorstep.